Channel Partners TV: CCaaS Market About More than Features

Tom Milligan, Sharpen Technologies’ director of channel sales, talks about the “Sharpen Up” partner program and how the CCaaS company stands out.  “There’s a dirty little secret that most CCaaS providers don’t want to talk about. From a pure feature functionality perspective, we’re all pretty much 95% the same thing,” he confessed. Rather than a feature war, Sharpen stands out by focusing on midmarket rather than enterprise and its award-winning customer service that is performed 100% by badged employees in U.S. Milligan also points to Sharpen’s “usable AI” that can be deployed at the click of a button and configured in a day. You can find Sharpen at Channel Partners Conference & Expo March 24-27 at Las Vegas