he content team at the MSP Summit site tracks stories of interest to the managed services provider community. Anyone selling managed services or partnering with MSPs will want to know about these developing stories or catch up on ones they have missed. We're tracking—with the help of ChatGPT along with AI tools our parent Informa has developed—a roundup based on story traffic, mentions, impressions, reposts, and social media engagement. All links are current as of Sept. 8.

Broadcom Cashes in on Record Quarter

Broadcom takes a lot of heat for how it treats VMware partners, but owning the virtualization king seems to be paying off financially for its parent. At least Broadcom CEO Hock Tan says it is, especially now that VMware Cloud Foundation 9.0 is in the mix. “After two years of engineering development by over 5,000 developers, we delivered on a promise when we acquired VMware,” Tan said on Sept. 4 during Broadcom’s fiscal third-quarter earnings call with analysts. “VMware Cloud Foundation 9.0 enables enterprises to run any application workload, including AI workloads, on virtual machines and on modern containers. This provides the real alternative to public cloud.” Broadcom beat expectations last quarter and Tan said he expects infrastructure software revenue to reach $6.7 billion in the fourth quarter, which would mark a 15% year-on-year increase. Read the Channel Futures story.

How MSPs Can Guide Businesses Through Supply Chain Challenges

Amid growing supply chain disruptions in 2025, MSPs are stepping into more strategic roles by helping businesses navigate compliance, third-party risks, and asset visibility. The article highlights how MSPs are implementing cloud-native frameworks like SASE and Zero Trust models to bring transparency, security, and cost-efficiency into supply chain operations. This underscores a shift in MSPs’ positioning from support providers to critical enablers of digital resilience and operational agility in supply chain management. Read the story on TechRadar.

Critical Infrastructure Cybersecurity Warnings

Multiple U.S. and international government agencies issued warnings about ongoing global cyber attacks from Chinese government-backed APT attackers targeting critical infrastructure organizations. This represents increased risk for MSPs serving these sectors. Read the story on Tenable.

Evolution to Agentic AI in MSP Operations

The industry is witnessing a significant shift from static workflows to agentic AI, marking the third major era of MSP operations. This evolution moves from RPA (Robotic Process Automation) to PSA (Professional Services Automation) to AI-driven operations using Large Language Models. Read the story on Security Boulevard.

Legacy RMM Is a Liability, Not an Asset

For many managed services providers (MSPs), inertia is the greatest obstacle to innovation. Over time, reliance on outdated remote monitoring and management (RMM) platforms quietly accumulates hidden costs: operational bottlenecks, sluggish response times, mounting support frustrations, and missed opportunities for automation. When a tool starts demanding more time for troubleshooting than it delivers in value, it’s time to face the reality that loyalty to legacy systems is a strategic liability. Read the story on Managed Services Journal.

Blackpoint Cyber & NinjaOne Partner on MSP Cybersecurity

Blackpoint Cyber has teamed up with NinjaOne to integrate its managed detection and response (MDR) services directly into NinjaOne’s cloud-based endpoint management platform. The move is aimed at enhancing threat detection speed, improving response times, and simplifying security for MSPs, especially those serving SMBs facing increasing sophisticated cyber threats. Read the story on IT Pro.

Auvik Enhances IT Operations Efficiency

Auvik has released new enhancements to help MSPs reduce alert noise and quickly identify root causes of issues, improving operational efficiency. Read the story on MSP Today.

Alteryx CEO Says AI Redefining Role of Channel Partners

Alteryx CEO Andy MacMillan said the data analytics company is serving as an “AI data clearinghouse” by providing a visual workflow that allows businesses to selectively approve which data can be used in AI projects. Alteryx One merges Alteryx’s traditional tools for handling messy data with its newer cloud integrations. MacMillan said Alteryx One makes it easier for customers to buy and use what used to be separate product lines. Read the Channel Futures story.