It’s no mystery that the pandemic supercharged the demand for UCaaS solutions. For Allan Jaffe, vice president, technology, Top Speed Data Communications, setting up these solutions was the simple piece. The human element was more complicated during the pandemic.
“I always thought that when the pandemic started, the more challenging issues had less to do with technology and more to do with HR,” Jaffe said. “So, in other words, if we're working from home, you could abuse your work time. On the other hand, your employer can also really abuse you. We saw some very public abuses.”
Living through COVID-19 also meant the explosion of the number of UCaaS providers.
[Editor's Note: See and hear more than 150 channel visionaries and experts speaking at the Channel Partners Conference & Expo. The event also features more than 375 ICT companies in the massive expo hall. Register now for the world’s largest independent channel event, May 1-4, at the Venetian in Las Vegas.]