Channel Partners need to pay attention to solutions favored by customers. Our friends at Enterprise Connect selected this year’s best when it comes to “AI-Powered Innovations Transforming Enterprise Communications.” The results show an impressive group of companies providing solutions from meeting summaries to multilingual voice models. Communications-focused tech advisors and MSPs should be evaluating these products if they aren’t already.

These solutions are the byproducts of visionary leaders such as AudioCodes CEO Shabtai Adlersberg, Zoom CEO Eric Yuan, UJET CEO Vasili Triant, Rime CEO Lily Clifford, Vonage CEO Niklas Heuveldop and Crescendo CEO Matt Price. These leaders and companies are at the forefront of revolutionizing enterprise communication.

Best of Enterprise Connect 2026 Awards showcased groundbreaking AI-driven solutions that are reshaping how businesses communicate and operate. Here are some of the standout finalists:

• AudioCodes: Their Meeting Insights On-Prem (MIA OP) platform automates the creation of accurate meeting summaries, using AI to extract actionable insights. Adlersberg continues to lead the charge in enterprise communication innovation.
• Zoom: The Zoom AI Companion 3.0 combines proprietary and partner AI models, including OpenAI and Anthropic, to deliver advanced capabilities across its platform. Yuan remains a visionary in redefining collaboration.
• UJET: The UJET Spiral platform unifies customer conversations and feedback, autonomously detecting product and service issues to eliminate unnecessary interactions.
• Rime: Arcana V2 is a high-fidelity, multilingual AI voice model that delivers natural prosody and emotional nuance, making it ideal for scalable, production-grade voice applications.
• Crescendo: Multimodal AI unifies voice, text, and visual interactions into one continuous conversation. Crescendo is setting a new standard for seamless customer experiences.
• Genesys: For a product to be announced in February.
• Vonage: Agentforce Identity Insights uses communications and network APIs to detect fraud, verify identity and validate communications channels in real time to improve productivity, CX and security across Salesforce workflows.

These companies are leading the way in leveraging AI to enhance productivity, customer experience, and communication.

Here are finalists in other categories:

Best Innovation for Customer Experience

• Crescendo Multimodal AI.
• Cyara: For a product to be announced in March.
• Five9 Agentic Quality Management: Uses AI to evaluate up to 100% of human interactions, transforming quality data into real-time coaching, smarter routing and a self-optimizing customer and agent experience.
• Nextiva XBert: An AI agent for customer experience that resolves inquiries across voice, text and chat, books appointments, answers questions, captures leads and seamlessly hands off to human agents with full context.
• NICE Automated Insights: Converts engagement data into AI agents by analyzing cost to serve, CX, revenue and compliance to identify automation opportunities and generate workflows that drive business value.
• TechSee Connectivity Guru: Visualizes in-home network performance by mapping Wi-Fi and signal strength, identifying interference and placement issues, and guiding verified fixes so problems are resolved right the first time.

Most Innovative Use of AI

• Crescendo Multimodal AI.
• Five9 Agentic Quality Management.
• LeapXpert Signals: Transforms WhatsApp and iMessage conversations into detected signals that trigger automated actions, accelerating decisions, reducing risk and scaling operations.
• Rime Arcana V2.
• TechSee Connectivity Guru.
• UJET Spiral.
• Zoom AI Companion 3.0.

Best Innovation for AV/Video

• Cisco Workspace Designer: A browser-based 3D platform that enables instant design, validation and deployment of high-performance hybrid meeting spaces, streamlining AV planning from concept to blueprint in minutes.
• TechSee Connectivity Guru.

Best Innovation for Security/Compliance

• AudioCodes Meeting Insights On-Prem (MIA OP).
• Intrado OneAlert: Delivers on-prem unified emergency and non-emergency notifications, enabling rapid, location-aware alerts across phones, email, screens and other channels from a single dashboard.
• Vonage Agentforce Identity Insights.